Loumar Inc. Notice of Data Event

Loumar Inc. (“Loumar”) is providing notice of an incident that may affect some information of certain individuals. While we are unaware of any actual or attempted misuse of information in relation to this incident, we are providing details about the incident, our response, and resources available to help individuals protect their information from possible misuse, should they determine it is appropriate to do so.

What Happened? On December 15, 2023, Loumar detected irregular activity within our computer network. In response, we immediately took steps to contain the incident and launched an investigation to determine the nature and scope of the activity. Our investigation determined that between December 4 and 14, 2023, an unknown, unauthorized actor gained access to certain computer systems and potentially accessed and/or acquired files stored on those computer systems.

What Information Was Involved? Loumar began a thorough review of the relevant files to identify individuals with personal information in the files. This thorough review recently concluded, and we determined the following information of certain individuals was potentially accessed and/or acquired by an unknown, unauthorized actor: name, Social Security number, financial account information, driver’s license number, medical information, health information, and/or date of birth. Again, at this time, Loumar is not aware of any actual or attempted misuse of anyone’s information in connection with this incident.

What We Are Doing. Loumar takes this incident and information security very seriously. Upon discovery of this incident, we moved quickly to investigate the incident and assess the security of our network. As part of our ongoing commitment to information security, we are reviewing our policies and procedures and implementing additional security measures to further protect against similar incidents going forward. We reported the incident to law enforcement and notified state regulators, as required.

As an added precaution, we also secured the services of Experian to provide credit monitoring and identity restoration services for one year at no cost to affected individuals. If you did not receive written notice of this incident but believe you may be affected, please contact our dedicated assistance line, which can be reached at 855-909-2743, Monday through Friday from between 9:00am to 9:00pm, Eastern time, excluding U.S. holidays.

What You Can Do. We encourage individuals to remain vigilant against incidents of identity theft and fraud and by reviewing accounts for any suspicious activity related to the use of their information, including with respect to financial or other accounts in their name. Individuals can find more information about obtaining a free copy of their credit report, protecting against potential identity theft and fraud, and other resources available to them in the below Steps You Can Take to Help Protect Personal Information.

For More Information. If you have additional questions, or need assistance, please contact us at 855-909-2743 between 9:00am to 9:00pm ET, Monday through Friday, excluding U.S. holidays.

Steps You Can Take To Help Protect Personal Information

Under U.S. law, a consumer is entitled to one free credit report annually from each of the three major credit reporting bureaus, Equifax, Experian, and TransUnion. To order a free credit report, visit www.annualcreditreport.com or call, toll-free, 1-877-322-8228. Individuals may also directly contact the three major credit reporting bureaus listed below to request a free copy of their credit report.

Consumers have the right to place an initial or extended “fraud alert” on a credit file at no cost. An initial fraud alert is a one-year alert that is placed on a consumer’s credit file. Upon seeing a fraud alert display on a consumer’s credit file, a business is required to take steps to verify the consumer’s identity before extending new credit. If an individual is the victim of identity theft, they are entitled to an extended fraud alert, which is a fraud alert lasting seven years. Should they wish to place a fraud alert, they may contact any one of the three major credit reporting bureaus listed below.

As an alternative to a fraud alert, consumers have the right to place a “credit freeze” on a credit report, which will prohibit a credit bureau from releasing information in the credit report without the consumer’s express authorization. The credit freeze is designed to prevent credit, loans, and services from being approved in an individual’s name without their consent. However, individuals should be aware that using a credit freeze to take control over who gets access to the personal and financial information in their credit report may delay, interfere with, or prohibit the timely approval of any subsequent request or application they make regarding a new loan, credit, mortgage, or any other account involving the extension of credit. Pursuant to federal law, an individual cannot be charged to place or lift a credit freeze on their credit report. To request a security freeze, individuals will need to provide the following information:

full name (including middle initial as well as Jr., Sr., II, III, etc.);
Social Security number;
date of birth;
addresses for the prior two to five years;
proof of current address, such as a current utility bill or telephone bill;
a legible photocopy of a government-issued identification card (state driver’s license or ID card, military identification, etc.); and
a copy of either the police report, investigative report, or complaint to a law enforcement agency concerning identity theft if they are a victim of identity theft.

Should individuals wish to place a fraud alert or credit freeze, they may contact the three major credit reporting bureaus listed below:

Equifax	Experian	TransUnion
https://www.equifax.com/personal/credit-report-services/	https://www.experian.com/help/	https://www.transunion.com/credit-help
1-888-298-0045	1-888-397-3742	1-800-916-8800
Equifax Fraud Alert, P.O. Box 105069 Atlanta, GA 30348-5069	Experian Fraud Alert, P.O. Box 9554, Allen, TX 75013	TransUnion Fraud Alert, P.O. Box 2000, Chester, PA 19016
Equifax Credit Freeze, P.O. Box 105788 Atlanta, GA 30348-5788	Experian Credit Freeze, P.O. Box 9554, Allen, TX 75013	TransUnion Credit Freeze, P.O. Box 160, Woodlyn, PA 19094

Additional Information

Individuals may further educate themselves regarding identity theft, fraud alerts, credit freezes, and the steps they can take to protect their personal information by contacting the consumer reporting bureaus, the Federal Trade Commission, or their state Attorney General.

The Federal Trade Commission may be reached at: 600 Pennsylvania Avenue NW, Washington, D.C. 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. The Federal Trade Commission also encourages those who discover that their information has been misused to file a complaint with them. Individuals can obtain further information on how to file such a complaint by way of the contact information listed above. Individuals have the right to file a police report if they ever experience identity theft or fraud. Please note that in order to file a report with law enforcement for identity theft, individuals will likely need to provide some proof that they have been a victim. Instances of known or suspected identity theft should also be reported to law enforcement and their state Attorney General. This notice has not been delayed by law enforcement.